The One Minute Manager, Kenneth Blanchard & Spencer Johnson

"Short, simple, maybe even simplistic, but useful in practice."

Summary

That's a classic book arguing that management of people can be simple (one minute) by applying three basic concepts: Goal setting, praising, reprimand.

There is one key concept stating that it's easier to learn by knowing what to do (i.e. what is right), instead of knowing what not to do (i.e. what is wrong).

This is achieved by putting in place clarity with written goal setting, praising of right behaviours, and reprimanding bad behaviours when the goals and the right behaviours are known.

Model/concepts

One Minute Goal Setting

• Agree on goals, and write each goal on a single page with less than 250 words.
• Take a minute regularly to look at your performance and check if your behavior matches your goal.

One Minute Praising

• Praise people immediately and tell them specifically what they did right.
• Tell people how you feel about their behaviour, and how this impacts the success of other people and the whole organization.
• Encourage them to do more of the same.

One Minute Reprimand

• Reprimand people immediately and tell them specifically what they did wrong.
• Tell people how you feel about their behaviour.
• Explain that you reprimand the behaviour, and still you value the people.
• When the reprimand is over, it's over.

Impact
Even though the model is quite simplistic, there is one extremely powerful concept that can be used in practice, which is: "Catch people doing something right".
The reason is simple: It's much easier to learn by knowing what to do instead what not to do.
This is indeed a huge motivator for employees, who are rewarded for their successes.
Additionally, when people are rewarded for their good job, they accept more easily the critics (or reprimands).
In my team, this turns out to be a powerful tool.

Rating

• rating Amazon - 4.1/5.0 (212 reviews)
• my rating - 4.0/5.0
• fun factor - 4.0/5.0
• simplicity - 4.5/5.0
• impact - 5.0/5.0