- Agree on goals, and write each goal on a single page with less than 250 words.
- Take a minute regularly to look at your performance and check if your behavior matches your goal.
- Praise people immediately and tell them specifically what they did right.
- Tell people how you feel about their behaviour, and how this impacts the success of other people and the whole organization.
- Encourage them to do more of the same.
- Reprimand people immediately and tell them specifically what they did wrong.
- Tell people how you feel about their behaviour.
- Explain that you reprimand the behaviour, and still you value the people.
- When the reprimand is over, it's over.
Even though the model is quite simplistic, there is one extremely powerful concept that can be used in practice, which is: "Catch people doing something right".
The reason is simple: It's much easier to learn by knowing what to do instead what not to do.
This is indeed a huge motivator for employees, who are rewarded for their successes.
Additionally, when people are rewarded for their good job, they accept more easily the critics (or reprimands).
In my team, this turns out to be a powerful tool.
- rating Amazon - 4.1/5.0 (212 reviews)
- my rating - 4.0/5.0
- fun factor - 4.0/5.0
- simplicity - 4.5/5.0
- impact - 5.0/5.0